Privacy policy
This policy explains how we look after your personal information when you visit this website or ask us for a quote.
Who we are
The data controller is [your full name], a sole trader trading as Kiril Plastering Specialist, [business address]. You can contact us at [email address] or on [phone number]. Our ICO registration number is .
What information we collect
When you email us or phone us, we collect the details you give us:
- your name, phone number and email address
- your postcode or area
- the type of work you need and any details you add in your message
Like most websites, our hosting provider and the font service we use also receive technical information such as your IP address and browser type when your device loads the site.
Why we use it, and our legal basis
- To reply to your enquiry, arrange a visit and give you a quote. This is taking steps at your request before a contract, and our legitimate interest in running our business.
- To carry out and keep records of work for you. This is performing our contract with you and meeting legal duties such as tax and accounting records.
- To keep the website secure and block spam. This is our legitimate interest in protecting the site.
We do not use your details for marketing unless you tell us you would like to hear from us. We do not sell your information.
Who we share it with
We only share your information with people who help us run the business and who are bound to protect it:
- our email provider, Google (Gmail)
- our website hosting provider, [hosting provider]
- Google, which supplies the fonts used on this site (it receives your IP address when the fonts load)
- our accountants and professional advisers, where needed
- the authorities, if the law requires it
Transfers outside the UK
Some of our providers may store information outside the UK. Where they do, we make sure the transfer has the safeguards UK law requires, such as an adequacy decision or approved contract terms.
How long we keep it
- Enquiries that do not lead to work: up to 12 months, then we delete them.
- Customers: for as long as we need to do the work and handle any follow-up, and for the period the law requires us to keep tax and accounting records (usually six years).
Your rights
You have the right to ask us for a copy of your information, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. Some rights apply only in certain situations. To use any of them, contact us using the details above. It is free, and we will reply within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first at [email address]. We will acknowledge your complaint within 30 days, look into it, and tell you the outcome without undue delay.
You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Cookies and fonts
This website does not set cookies or use similar technologies for analytics, advertising or tracking, so it does not ask for cookie consent. The page loads its fonts from Google Fonts, so Google receives your IP address and browser details when the page loads. If we ever add anything that uses cookies, we will update this policy and ask for your permission first where the law requires it.
Security and children
We take sensible steps to keep your information safe and limit who can see it. This website is not aimed at anyone under 18.
Changes to this policy
We will update this page if we change how we use your information, and change the date at the top.